Common questions
How do I know if I am the bottleneck in my business?
If your employees call you multiple times a day with questions, if work quality drops when you are not on site, or if new hires take months to get up to speed because training lives in your head, you are the bottleneck. The root cause is almost always undocumented procedures.
What does it mean to be the bottleneck in a service business?
Being the bottleneck means your business cannot operate at full capacity without your direct involvement. Every decision, question, and training moment flows through you. This limits how many jobs your crew can run, how fast you can hire, and whether you can ever take a day off.
How do I stop being the bottleneck in my business?
Document the 5 procedures your team asks about most. Write each one as a checklist they can follow on their phone. Every procedure you move out of your head and into a document is one less reason your crew needs to call you. Start with your most common service call and your new hire onboarding process.