Common questions
What procedures does a service business need to document?
Every service business needs documented procedures for their standard service call, new hire onboarding, quality inspection or close-out, emergency response, and customer communication. The specific procedures vary by trade, but these five categories cover 80% of the daily questions your crew asks.
How do I know which procedures my business is missing?
Look at what your employees ask you about most often. Every repeated question is a missing procedure. A procedure audit compares what you have documented against what your trade typically needs, revealing the gaps that cost you time, quality, and money.
How many procedures does a small service business need?
Most service businesses with 10-30 employees need 8-15 documented procedures to cover their core operations. Start with 3-5 covering your most repeated workflows. Getting those written and in use eliminates the majority of daily interruptions from your crew.