Common questions
What should a new hire onboarding checklist include for a service business?
Company safety policies, equipment and tool orientation, your top 5 standard procedures, customer communication standards, and work order or billing system training. The goal is to get the new hire through their first solo job without needing to call you for every question.
How long should onboarding take for a new technician?
The critical window is the first 5 days. A new hire should complete checklists for your top procedures before their first solo job. The rest of onboarding happens on the job over 30-60 days, but that first week determines whether they follow your process or invent their own.
How do I onboard employees without being there in person?
Share your documented procedures as links your new hire can access on their phone. Assign the most important checklists first and track that they reviewed each one. The documentation replaces you standing next to them explaining the same thing you explained to every previous hire.